Front Desk Agent – Doha, Qatar
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IMPORTANT : Indicate position in the SUBJECT field
We are looking for highly motivated Front Desk Agent to join the growing team of our client, the five star hotel in Doha, Qatar. It is international chain of hotels which offers career growth and inter chain transfer possibilities. You can work anywhere in the world in the future with this hotel chain.
About The Role
- Anticipate and meets guests’ needs and requests, ensuring complete guest satisfaction. Recognize all repeat and important guests.
- Establish and develop personal guest contact, promote feedback and be consistently proactive in anticipating guest needs and requirements.
- Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome key pocket.
- Take payment from guests on departure and close their bills correctly.
- Provide personalized check in to all VIP guests.
- Update and maintains all guests’ profiles history files accurately.
- Be efficient in assisting guests throughout their stay with any requirements.
- Displays high product knowledge of all services and facilities of the hotel.
- Check the Reception Email Inbox and maintain efficient and timely communication.
Qualifications
Your personality counts more than your CV
- Basic knowledge of mathematics (incl. Percentage calculations).
- Some Computer Knowledge, i.e. basic experience with windows, internet explorer and word.
- Good interpersonal and communication skills, fluent in English. Arabic speakers are highly welcome to apply. Working knowledge of any other language will be an advantage.
- Act with emotional intelligence during the guest integration to anticipate and fulfil the guest’s needs.
- Very high control of self and emotions during high season or peak times.
- Able to communicate effectively and to respond well (switched on) to questions and requests.
- Well-groomed/presented.
- Outgoing and friendly personality, enthusiastic and eager to learn.
Candidate Profile
- Internal drive and willingness to work in a demanding, challenging and fast‐paced work environment
- Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working independently or as part of a team
- Professional communication skills along with an innate teamwork mentality
Benefits & Salary details
Company offers a competitive salary with career development opportunities, based on the candidate’s qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.
Stable tax free salary
Besides salary you get:
FREE ACCOMMODATION
FREE TRANSPORTATION
FREE FOOD
Uniform
Medical Insurance
IMPORTANT:
Candidate pays NO recruitment fees, no expenses. Hotel (employer) will pay for ticket, visa and all other necessary travel expenses.