The best solution to a complex problem often comes from a different perspectives or a fresh point of view. Prior to the creation of Service Excellence training modules, we analyze your industry's common customer complaints, reasons for your employees’ dissatisfaction and de-motivators at the workplace. A team’s collective abilities is not only the sum of each individual’s strengths and weaknesses, but also a group’s commitment to understanding each other and figuring out how to work together successfully.
Our Service Excellence program is different from any other. It’s part of a newer training platform and tool that allow soft skills integration in many ways. Significant number of customer facing employees in various industries was the main drive to create this training.
This program has already been integrated in several known hotel chains in the Middle East and in Qatar Aviation Services (the ground handling provider in Hamad International Airport with staff count of over 5000).
All components of Service Excellence Program are interconnected to drive knowledge growth, behaviour change, and organization wide results.
Description:
This dynamic one day course is designed to equip customer facing staff with the knowledge of how to provide excellent service to customers (adapted to any service industry). The training is specifically designed to guide customer facing staff on how to interact with customers, importance of exceptional service, positive body language and motivation. The course offers interactive environment for participants to practice their daily interaction with customers within comfortable and enjoyable training environment. The comprehensive course material has been designed to be practical, easy to use and facilitate learning.
Training content:
- Communication (verbal and non verbal)
- Active Listening
- Appearance & Grooming
- Accurate Information and Knowledge
- Quality Service
- Self Motivation
- Positive Attitude & Personal Ownership
